Customer Service Officer

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How will you make an impact?

As Customer Service Officer, you play a key role in ensuring smooth and reliable transport operations. You are the central link between customers, internal teams, and external partners, safeguarding service quality while keeping customer satisfaction front of mind. Your daily work directly impacts operational efficiency and long-term customer relationships.

What will you do?

Assess transport orders based on feasibility, pricing, and operational criteria.
Coordinate and follow up on transport assignments in line with quality standards and customer requirements.
Monitor ongoing transport and proactively communicate changes or issues to customers and colleagues.
Handle administrative processing, including order registration, complaints, waiting times, and customs formalities.

How will you get here?

A degree in logistics, supply chain, or equivalent experience in the logistics sector.

Experience in a similar customer service or logistics coordination role is an asset.

Knowledge, Skills, Abilities

Very good knowledge of Dutch and English; French is a plus;
Solid working knowledge of MS Office;
Strong administrative and communication skills, with a high level of accuracy and attention to detail;
Willingness to work in shifts (07:00-15:00 / 11:00-19:00).

Location:	Zeebrugge, Belgium
Sector:	Operations & Customer Service
Date:	January 27, 2026

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What do we offer? We care!

A dynamic and pleasant working environment within a young, close-knit team;

A varied role with room for initiative, ownership, and personal input;

On-the-job training through a personalized development and onboarding program, including a structured training period and one-year growth path;

A professional, innovative work environment that encourages critical thinking;

A competitive salary package aligned with your experience and individual growth.

About the department

The Customer Service department in Zeebrugge is the operational heartbeat of our transport activities. The team works closely together to manage end-to-end transport processes and deliver consistent service quality. With a strong team spirit and hands-on mindset, collaboration and knowledge sharing are key.

Quote from the hiring manager: “In our team, customer service goes beyond answering questions. It’s about ownership, collaboration, and making sure every transport runs as smoothly as possible.”

About our organization

At Ewals Cargo Care, with 2550 employees across 14 countries we’re more than a logistics company—we’re a family that looks out for one another. With over a century of experience, we’ve grown into a major international player, but our roots as a family business still shape everything we do. What truly defines us isn’t just the name on the building, but the way we support, see, and stand by each other every day. We believe in people, and we invest in their growth with genuine attention and care. Even when the pace is fast, we never lose sight of where we can lend a hand or offer encouragement.

We work with trust, assuming good intentions and balancing ambition with realism. Our culture is informal, open, and full of energy—where communication is easy and everyone is approachable, no matter their role. We’re proud to be seen as different from other transportation companies, and that pride drives us to keep moving forward. Through programs like our Young Professional Program and the Ewals Academy, we help our people grow and shape their futures.

We care, we connect, we move—together. That’s the spirit that has carried us through generations, and it’s what continues to guide us as we embrace the future with optimism and resilience.

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Customer Service Officer

How will you make an impact?

What will you do?

How will you get here?

What do we offer? We care!

About the department

About our organization

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