Junior Customer Service Specialist (German)

In this role, you will eventually manage your own key account. You will be the first point of contact for our customer and manage all order requests from start to finish. Quality, unburdening, and service orientation are paramount in this role! The challenge lies in the international nature of our customer and the fact that you thoroughly investigate, complete, and edit orders before you can place them. You then process these through our internal systems and carriers. You are responsible for handling the planning of orders, shipping, and archiving.

• You will be trained to be the first point of contact for our key account customers;
• You are responsible for entering and checking transport data in the system;
• You consult with the customer regarding loading and delivery times, requirements, and wishes of the customer;
• You are responsible for accepting loading orders and confirming them to the customer;
• You solve customer questions and problems and follow up on agreements;
• You complete orders and files.

• You have a good command of German and English (minimum B2 level required)
• You are enthusiastic, driven, passionate, stress-resistant, and service-oriented;
• You dare to critically look at your own way of working and have the drive to deliver the best result for this customer;
• Experience in transport and/or logistics is a plus.

Will you be the new Junior Customer Service Employee? Then we offer you a full-time position. You will receive a market-conform salary. We find it important that you can get the best out of yourself, but also that we get the best out of each other. Together with the Ewals Academy, we can offer you the opportunity to follow training courses and you can grow in different layers of the organization. Your professional development is in your own hands at Ewals Cargo Care. You can park your car in our parking lot right next to our office. Ewals Cargo Care finds your health very important and therefore provides fresh fruit and vegetables and benefits package (including life insurance and cofounding for Multisport card or medical care).

About the department

The team consists of 6 passionate and driven people with a flat and informal structure. You will be trained by our customer service team and will get to know multiple customers, colleagues, and systems in the department through a thorough training program.

At Ewals Cargo Care, with 2550 employees across 14 countries we’re more than a logistics company—we’re a family that looks out for one another. With over a century of experience, we’ve grown into a major international player, but our roots as a family business still shape everything we do. What truly defines us isn’t just the name on the building, but the way we support, see, and stand by each other every day. We believe in people, and we invest in their growth with genuine attention and care. Even when the pace is fast, we never lose sight of where we can lend a hand or offer encouragement.

We work with trust, assuming good intentions and balancing ambition with realism. Our culture is informal, open, and full of energy—where communication is easy and everyone is approachable, no matter their role. We’re proud to be seen as different from other transportation companies, and that pride drives us to keep moving forward. Through programs like our Young Professional Program and the Ewals Academy, we help our people grow and shape their futures.

We care, we connect, we move—together. That’s the spirit that has carried us through generations, and it’s what continues to guide us as we embrace the future with optimism and resilience.