Junior Customer Service Employee
- Atención al cliente
- Novara, Italy
- 21 de mayo de 2026
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In this role, you will be the first point of contact for our customers, and you will manage all order requests following all steps: from booking till final delivery. Quality, accuracy and service orientation are paramount in this role. The challenge lies in international nature of our customers and the fact that you thoroughly investigate, complete, and edit orders before you can place them. You then process these through our internal systems and production. You are responsible for handling communication with customers, planning of orders, shipping, and archiving.
Job Content
- You will be trained to be the first point of contact for our key account customers;
- You are responsible for entering and checking transport data in the system;
- You consult with the customer regarding loading and delivery times, requirements, and needs;
- You are responsible for accepting loading orders and confirming them to the customer;
- You answer to customer questions and solve possible problems with focus on follow up on agreements.
You are proactively acting to cope all possible setbacks and focus on keep customers updated.
Job Requirements
- You have a Degree in Transport & Logistics, International Trade or Economics (other can also be evaluated);
- You spoke fluently English language. An additional foreign language would be considered as a plus;
- You are enthusiastic, driven, passionate, stress-resistant, and service-oriented;
- You dare to critically look at your own way of working and have the drive to deliver the best result for our customers;
- An experience of at least 2 years in transport and/or logistics is mandatory.
Employment Conditions
Will you be the new Junior Customer Service Employee? Then we offer you a full-time position. You will receive a market-conform salary. We find it important that you can get the best out of yourself, but also that we get the best out of each other. Together with the Ewals Academy, we can offer you the opportunity to follow training courses and you can grow in different layers of the organization. Your professional development is in your own hands at Ewals Cargo Care.
About the Organization
Ewals Cargo Care currently employs approximately 2,550 employees from 31 locations spread across 14 countries throughout Europe. The head office is located in Tegelen (near Venlo). You will work in a solid family business that has existed for more than 100 years and where communication lines are short. Ewals has grown into a strong international player. A wide spectrum of logistics products is offered to our customers, ranging from full loads, part and project loads, Control Tower setups, and Value Added Logistics to global forwarding. Especially, but certainly not exclusively, for transporting full loads, we are known for our European multimodal network that includes about 4,650 Mega Huckepack XL(S) trailers. Additionally, we can rely on a solid network of partners. Ewals is continuously working on improving work processes and we also invest in the development of our employees.
Conclusion
Is this position really something for you? Then it's time for us to meet! You can apply via the orange button: "Apply now". Do you have any substantive questions about the position? Feel free to ask Simone Facco and/or Stefania Zanolli. They can be reached at simone.facco@it.ewals.com and stefania.zanolli@it.ewals.com
Acquisition in response to this vacancy is not appreciated.
Simone Facco
Teamleader Operations
simone.facco@it.ewals.com
